By booking you agree to:
We have worked very hard to bring you a safe and stimulating environment for your children to enjoy themselves and encourage early learning. Unfortunately there are always risks. We have of course taken every reasonable step to ensure these risks are kept to a minimum. However, it is impossible to eliminate all risks completely.
Thank you for choosing Playtrain to hold your party, we would like to draw your attention to the following relevant Party Policies & Procedures below. The full Terms & Conditions can be accessed on our website at www.Playtrain.biz.
You will need to contact us on 01494 531 158 or [email protected] 3 days before your party and inform us of your final numbers and dietary requirements.
Your party booking payment is non-refundable. You have the option to re-schedule the party date.
Final payments should be made before your party starts.
Please consider, when confirming your final party numbers, we are unable to offer any form of refund once your final payment has been processed.
Playtrain Express LLP, trading as “Playtrain” whose registered offices are: Playtrain House, Lancaster Road, Cressex Industrial Estate, High Wycombe, Bucks HP12 3PY, United Kingdom.
At Playtrain, we are committed to maintaining the trust and confidence of our customers, potential customers and visitors to our website. We do not sell or otherwise distribute the personal data of customers, visitors to our website or our mailing list. This Privacy Notice provides details of when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.
Personal information means any information that may be used to identify you, such as, your name, title, phone number, email address, or postal address.
In general, you can browse our website without giving us any personal information. We use Google Analytics to analyse traffic to our website to understand visitors’ needs and to help ensure that the site provides relevant and useful information. We collect only anonymous, aggregate statistics. For example, we do not tie a specific visit to a specific IP address. However, there are additional activities on our site that require you to be registered. For example, to receive our newsletter. As part of the registration process, we collect personal information to enable us to send you our newsletter and marketing emails relating to forthcoming events and exclusive offers. We may also contact you to check that our records are correct.
If you are booking a party online we will hold personal details such as your name, phone numbers, email address and postal address as well as the name and age of your birthday child. This information is held for 13 months following the date of your party and is then deleted. You will be sent details of how you can edit/view this information within your party booking confirmation email. We will ask all new customers for their consent to receive marketing emails, newsletters, offers, events and information from Playtrain.
We will hold CCTV footage recorded while visiting our centre for general health & safety and for child safeguarding purposes. This information is held on a secure hard drive and is deleted every 30 days. This will only be released to and by the request of the police.
We will hold personal data in the form of CVs and job applications. This data is only used for the purposes of staff recruitment and to provide assurance of our competence to deliver services to current and prospective customers. This information is held on a secure server. If we don’t contact you, your information will be destroyed within 13 months.
You are entitled to access any of the personal information we hold on you. To access, update or remove any of this information, simply email your request to [email protected]
You can unsubscribe to general mailings at anytime by clicking the unsubscribe link at the bottom of any of our marketing emails or by emailing [email protected] If you have any questions or concerns about our collection, use or disclosure of your personal information, please drop us a line at [email protected] If you want us to remove any personal data we hold about you, please contact us at [email protected] and we will process this request within one month. Data will be removed in line with the requirements of the GDPR.
If we don’t receive any interaction from you in 13 months we will delete your data.
We may change this Privacy Notice from time to time, the latest version of the notice will always be published on our website so please check back occasionally.
Cookies, Analytics and Traffic Data
We use AdWords to drive customers to our website. Through this link there is conversion tracking. This provides basic information to us about how effective the ad is and what a user searched for the advert to appear.