TERMS & CONDITIONS

BOOK A PRIVATE HIRE PARTY

Thank you for contacting Playtrain.

We’d love to get back to you instantly, but we are generally very busy and it may take up to 24 hours for us to respond.
 
If you are looking to change your play booking, we need to be told at least 48 hours in advance, or 96 hours for party bookings.

S.E.N.D. EVENING

PLAYTRAIN VOUCHERS

  • ONCE PURCHASED, YOU WILL RECEIVE AN EMAIL CONTAINING YOUR UNIQUE VOUCHER BOOKING ID NUMBER
  • VOUCHERS ARE REDEEMABLE 24 HOURS AFTER PURCHASE
  • BOOK A VISIT TO PLAYTRAIN IN THE NORMAL WAY, AND ADD YOUR VOUCHER BOOKING ID NUMBER WHEN YOU CHECKOUT
  • YOU CAN SPEND ALL OR PART OF YOUR VOUCHER
  • UNSPENT VOUCHER BALANCE CAN BE USED WHEN BOOKING IN THE FUTURE
  • VOUCHERS EXPIRE 12 MONTHS FROM THE DATE OF PURCHASE
  • TO FIND OUT YOUR VOUCHER BALANCE, PLEASE CONTACT US
  • VOUCHERS CANNOT BE REFUNDED, REDEEMED FOR CASH, OR USED WITH ANY OTHER PROMOTION. VOUCHERS CAN ONLY BE REDEEMED AGAINST BOOKING A VISIT OR PARTY

 

CAN YOU BEAT OUR HIGH SCORE?

OUR NEW PACMAN VIDEO GAME TABLE IS FREE TO USE!

BREAKFAST WITH SANTA

BOOK YOUR CHRISTMAS EVE MORNING SESSION

9:30AM-11:00AM OR 11:30AM-1PM

WEEKDAY TERM TIME PARTY INFO

  • Up to 25 children aged 0-8 can be invited to the party.
  • Up to 20 adults in total can attend.
  • 5 adults get free entry.
  • Extra adults are charged at £2.50 per person.
  • Babes in arms ≤ 6 months are free of charge and do not count towards the final numbers.
  • If you book the party now, you are buying 7 tickets which is the minimum number of party guests. This is because you probably won’t know the exact numbers when need to book.
  • The food choice you make while booking is included in the price.
  • We will contact you a couple of days before your party to sort out final numbers, extras, or allergies. These can be paid for on the day by card.
  • You get your own private party room.
  • The fully laid out party table has a plate with hat for each child.
  • After the food children can play in the main hall.
  • Bluetooth music system in the party room.
  • Food is served at the start of the party.
  • Extras like party bags and extra food can be added when you book.
  • Parties are 90 minutes.
  • 9.30 – 11am / 11.30am – 1pm/ 1.30 – 3pm / 3.30 – 5.00pm

WEEKEND & HOLIDAY PARTY INFO

  • Up to 25 children aged 0-8 can be invited to the party.
  • Up to 20 adults in total can attend.
  • 5 adults get free entry.
  • Extra adults are charged at £2.50 per person.
  • Babes in arms ≤ 6 months are free of charge and do not count towards the final numbers.
  • If you book the party now, you are buying 10 tickets which is the minimum number of party guests. This is because you probably won’t know the exact numbers when need to book.
  • The food choice you make while booking is included in the price.
  • We will contact you a couple of days before your party to sort out final numbers, extras, or allergies. These can be paid for on the day by card.
  • You get your own private party room.
  • The fully laid out party table has a plate with hat for each child.
  • After the food children can play in the main hall.
  • Bluetooth music system in the party room.
  • Food is served at the start of the party.
  • Extras like party bags and extra food can be added when you book.
  • Parties are 90 minutes.
  • 9.30 – 11am / 11.30am – 1pm/ 1.30 – 3pm / 3.30 – 5.00pm

BOOK A PLAYTRAIN PARTY

PRIVATE HIRE PARTY

MAX – 20 children guests / 20 Adults

FOR THE FIRST 30 MINUTES THE PARTY IS HELD IN THE GRUFFALO ROOM, DURING WHICH TIME FOOD IS SERVED IN THE ROOM. WHEN ALL OTHER CUSTOMERS HAVE LEFT THE MAIN HALL, YOU WILL HAVE PLAYTRAIN ALL TO YOURSELVES FOR ROUGHLY 55 MINS.

  • Up to 20 children ages 0-8 can be invited to the party
  • Up to 20 adults in total can attend
  • 5 adults get free entry, others attending will be charged for
  • Babes in arms 6 months or under are free of charge and do not count towards the final numbers
  • Bluetooth music system
  • The fully laid out party table has a plate with a hat for each child
  • No need to know the full numbers now, you can tell us your final numbers, allergens, and extras when we contact you a couple of days before the party date.

Purchasing this package reserves your party for up to 20 party guests, and 5 free adults. The food choice you make while booking is included in the price. Up to 15 more adults or siblings can be added at a later date and paid for by card on the day, although only the invited party guests may sit and eat.