PRICES & TIMES

BABIES UNDER 6 MONTHS ARE NOW FREE WITH A PAYING SIBLING

WE HAVE 4 DAILY SESSIONS OF NINETY MINUTES EACH:

9.30-11am / 11.30-1pm /
1.30-3pm / 3.30-5pm

WE ARE OPEN 362 DAYS A YEAR.
ONLINE BOOKING ONLY.

WELCOME!

WE HAVE 4 DAILY SESSIONS OF 90 MINS EACH: 9.30-11am / 11.30-1pm / 1.30-3pm / 3.30-5pm.

WE ARE OPEN 362 DAYS A YEAR.  ONLINE BOOKING ONLY.

PLAY SESSION
OFF-PEAK PRICES

MONDAY TO FRIDAY TERM TIME (BUCKS)

Adult – £2.95

Child Under 1 Year – £3.10

Child Aged 1 – £5.85

Children Aged 2/3/4 – £7.10

Children Aged 5/6/7/8 – £7.25

Baby Under 6 Months – FREE
(with paying sibling)

 

Walk-In Adult* – Price above plus £1

Walk-In Child* – Price above plus £1

*See conditions below

PLAY SESSION
PEAK PRICES

WEEKEND, BANK & SCHOOL HOLIDAYS

Adult – £3.50

Child Under 1 Year – £3.30

Child Aged 1 – £6.85

Children Aged 2/3/4 – £8.00

Children Aged  5/6/7/8 – £9.55

Baby Under 6 Months – FREE
(with paying sibling)

 

Walk-In Adult* –  £4.60

Walk-In Child* – Price above plus £1

*See conditions below

  • TICKET PRICES ARE SUBJECT TO A 1.9%+VAT BOOKING FEE LEVIED BY OUR BOOKING SERVICE. THIS AMOUNT WILL BE CLEARLY SHOWN ON CHECKOUT.
  • BOOKINGS TO PLAYTRAIN ARE MADE ONLINE. HOWEVER, IF SPACE PERMITS, YOU MAY BE ABLE TO PAY ON THE DOOR. TO AVOID DISAPPOINTMENT, PLEASE CALL OR EMAIL BEFORE ARRIVAL.
  • IF YOU CANNOT ATTEND YOUR SESSION ON THE DAY, WE MAY BE ABLE TO MOVE YOUR BOOKING (SUBJECT TO T&Cs) IF YOU SEND THE REQUEST TO INFO@PLAYTRAIN.BIZ. IF SUCCESSFUL, YOUR TICKET WILL EXPIRE ONE MONTH FROM THE ORIGINAL BOOKING.

 

FAQ’S (FREQUENTLY ASKED QUESTIONS)

We have 4 session times available:

  • 9.30 – 11am
  • 11.30am – 1pm
  • 1.30 – 3pm
  • 3.30 – 5.00pm
  • We generally have plenty of parking in our car park.
  • If you have parked in our car park, you must enter your reg number into the iPad at reception.
  • Failure to do so may result in a fine from the 3rd party parking company that controls the car park.
  • You have 2 hours of free parking, starting from when you enter the car park.
  • Please do not park in the gym car park at the end of the building. You may get fined if you do.
  • First, you book your session online on this website, your children and guests must be 8 years old or under. Persons 9 and older count as ‘Adults’ when booking.
  • Children aged 9-16 cannot play on the frame or use other play facilites.
  • Guests should arrive at the session no earlier than 10 minutes before the start time.
  • We aim to seat everyone at a table that has booked, you will be shown to your table by a member of staff.
  • You will be handed a numbered buzzer when you order food. This will flash and vibrate when your order is ready to be collected.
  • Please remember to hand your buzzer back. If you find you have it when you get home, just bring it back next time you visit.
  • The cafe is open for food orders at the start of the session.
  • Please be aware that we are a small family run company and therefore orders may take some time if we are really busy.
  • Food orders stop 30 minutes before the end of your session.
  • Please be ready to leave when the music starts 5 minutes before the end of your session.
  • There is a maximum of 7 children and 3 adults per booking.
  • Yes, if your guests do not turn up on the day there are no refunds for this. If you are late for your session then you will not receive extra time or recompense.
  • If you want to change your booking please email info@playtrain.biz at least 48 hours before your session date.
  • We cannot cancel bookings and we do not offer refunds, either in part or full*
  • If you need to move the date or time of your session, you must inform Playtrain at least 48 HOURS IN ADVANCE* of the session by emailing us at info@playtrain.biz
  • We can only react to your request within office hours. 48 hours will be calculated from the time we are able to address your request, i.e. between the hours of 9.30am and 5pm.
  • If you contact us with less than the agreed time above, we may still be able to postpone your booking but only if we have time to cancel your booking and sell the tickets.
  • If your tickets do not sell then I’m afraid the booking and payment will be lost.
  • Once you have notified us and we have agreed to a re-booking, a re-booking is valid for 4 weeks from the date of the original postponed booking.

    *If Playtrain is forced to close at the time of your booking, then you can re-book or receive a refund in full.

  • We understand that people do get ill or get stuck in traffic jams etc. However, we cannot refund you if you do not turn up to your session.
  • If you tell us early enough on the day then we might be able to sell on your tickets. If not then I’m afraid your booking will be lost.
  • The capacity at the moment for a session is 61 on weekdays, and 51 at weekends. This doesn’t include the people that attend  parties. so there will be others in the main hall.
  • If you wish to guarantee no other people, then you would need to book a ‘Private Hire’ party that gives you around 55 minutes of the hall to yourselves.
  • I’m afraid you cannot bring your own food. however, the cafe is open for orders.
  • I’m afraid we don’t run tabs for Play sessions.

You can have a ‘Floor Party’. This is done by making multiple standard bookings and, put simply, we push the tables together for you as long as we have been told prior to the session. You may bring a cake (we can supply a knife) but we ask that this is not eaten at Playtrain, but taken home in supplied napkins. Naked flames are not allowed on the main floor so no lit candles please.

No other provision will be made, and you will not have access to a party room. Please be aware, in the interests of our other customers and our staff, that one adult must take charge of the group and all party paraphernalia (cake, wrapping paper etc) must be removed and taken home. We can supply a black bag.

All other terms and conditions apply.

There’s no guarantee Playtrain will or won’t be busy, but the 9:30am session usually fills up quicker than most. And when it rains we are always busy!

Our website can now tell you how many spaces there are left for booking in a session.

Please be aware that if our booking system is displaying only one space left, this means the session is full (minimum booking is for two people).

FURTHER ENQUIRIES SHOULD BE SENT IN WRITING TO INFO@PLAYTRAIN.BIZ . OUR STAFF ARE GENERALLY VERY BUSY CANNOT GUARANTEE TO ANSWER THE PHONE.

BOOK A PRIVATE HIRE PARTY

Thank you for contacting Playtrain.

We’d love to get back to you instantly, but we are generally very busy and it may take up to 24 hours for us to respond.
 
If you are looking to change your play booking, we need to be told at least 48 hours in advance, or 96 hours for party bookings.

S.E.N.D. EVENING

PLAYTRAIN VOUCHERS

  • ONCE PURCHASED, YOU WILL RECEIVE AN EMAIL CONTAINING YOUR UNIQUE VOUCHER BOOKING ID NUMBER
  • VOUCHERS ARE REDEEMABLE 24 HOURS AFTER PURCHASE
  • BOOK A VISIT TO PLAYTRAIN IN THE NORMAL WAY, AND ADD YOUR VOUCHER BOOKING ID NUMBER WHEN YOU CHECKOUT
  • YOU CAN SPEND ALL OR PART OF YOUR VOUCHER
  • UNSPENT VOUCHER BALANCE CAN BE USED WHEN BOOKING IN THE FUTURE
  • VOUCHERS EXPIRE 12 MONTHS FROM THE DATE OF PURCHASE
  • TO FIND OUT YOUR VOUCHER BALANCE, PLEASE CONTACT US
  • VOUCHERS CANNOT BE REFUNDED, REDEEMED FOR CASH, OR USED WITH ANY OTHER PROMOTION. VOUCHERS CAN ONLY BE REDEEMED AGAINST BOOKING A VISIT OR PARTY

 

CAN YOU BEAT OUR HIGH SCORE?

OUR NEW PACMAN VIDEO GAME TABLE IS FREE TO USE!

BREAKFAST WITH SANTA

BOOK YOUR CHRISTMAS EVE MORNING SESSION

9:30AM-11:00AM OR 11:30AM-1PM

WEEKDAY TERM TIME PARTY INFO

  • Up to 25 children aged 0-8 can be invited to the party.
  • Up to 20 adults in total can attend.
  • 5 adults get free entry.
  • Extra adults are charged at £2.50 per person.
  • Babes in arms ≤ 6 months are free of charge and do not count towards the final numbers.
  • If you book the party now, you are buying 7 tickets which is the minimum number of party guests. This is because you probably won’t know the exact numbers when need to book.
  • The food choice you make while booking is included in the price.
  • We will contact you a couple of days before your party to sort out final numbers, extras, or allergies. These can be paid for on the day by card.
  • You get your own private party room.
  • The fully laid out party table has a plate with hat for each child.
  • After the food children can play in the main hall.
  • Bluetooth music system in the party room.
  • Food is served at the start of the party.
  • Extras like party bags and extra food can be added when you book.
  • Parties are 90 minutes.
  • 9.30 – 11am / 11.30am – 1pm/ 1.30 – 3pm / 3.30 – 5.00pm

PARTY INFORMATION

  • Up to 25 children aged 0-8 can be invited to the party.
  • Up to 20 adults in total can attend.
  • 5 adults get free entry.
  • Extra adults are charged at £3 per person.
  • Babes in arms ≤ 6 months are free of charge and do not count towards the final numbers.
  • If you book the party now, you are buying 10 tickets which is the minimum number of party guests. This is because you probably won’t know the exact numbers when you initially book.
  • The food choice you make while booking is included in the price.
  • We will contact you a couple of days before your party to sort out final numbers, extras, or allergies. These can be paid for on the day by card.

  • You get your own private party room.
  • The fully laid out party table has a plate with a hat for each child.
  • Food is served at the start of the party.
  • After the food children can play in the main hall.
  • Bluetooth music system in the party room.
  • Extras like party bags and extra food can be added when you book.
  • Parties are 90 minutes.
  • 9.30 – 11am / 11.30am – 1pm/ 1.30 – 3pm / 3.30 – 5.00pm

PRIVATE HIRE PARTY

FOR THE FIRST 30 MINUTES THE PARTY IS HELD IN THE GRUFFALO ROOM, DURING WHICH TIME FOOD IS SERVED IN THE ROOM. WHEN ALL OTHER CUSTOMERS HAVE LEFT THE MAIN HALL AT 5PM, YOU WILL HAVE PLAYTRAIN ALL TO YOURSELVES FOR ONE HOUR. IF THE PUBLIC ARE SLOW TO LEAVE, WE ADD ON THE EXTRA TIME AFTER 6PM.

  • Up to 20 children ages 0-8 can be invited to the party
  • Up to 20 adults in total can attend. Please make sure you inform party parents that space is limited and
  • 5 adults get free entry, others attending will be charged at £3 per person (aged 9 and above)
  • Babes in arms 6 months or under are free of charge and do not count towards the final numbers
  • Bluetooth music system
  • The fully laid out party table has a plate with a hat for each child
  • No need to know the full numbers now, you can tell us your final numbers, allergens, and extras when we contact you early in the week before the party date.

Purchasing this package reserves your party for up to 20 party guests, and 5 free adults. The food choice you make while booking is included in the price. Up to 15 more adults or siblings can be added at a later date and paid for by card on the day, although only the invited party guests may sit and eat.