FAQ’S (FREQUENTLY ASKED QUESTIONS)
We have 4 session times available:
FURTHER ENQUIRIES SHOULD BE SENT IN WRITING TO INFO@PLAYTRAIN.BIZ . OUR STAFF ARE GENERALLY VERY BUSY CANNOT GUARANTEE TO ANSWER THE PHONE.
*If Playtrain is forced to close at the time of your booking, then you can re-book or receive a refund in full.
You can have a ‘Floor Party’. This is done by making multiple standard bookings and, put simply, we push the tables together for you as long as we have been told prior to the session. You may bring a cake (we can supply a knife) but we ask that this is not eaten at Playtrain, but taken home in supplied napkins. Naked flames are not allowed on the main floor so no lit candles please.
No other provision will be made, and you will not have access to a party room. Please be aware, in the interests of our other customers and our staff, that one adult must take charge of the group and all party paraphernalia (cake, wrapping paper etc) must be removed and taken home. We can supply a black bag.
All other terms and conditions apply.
There’s no guarantee Playtrain will or won’t be busy, but the 9:30am session usually fills up quicker than most. And when it rains we are always busy!
Our website can now tell you how many spaces there are left for booking in a session.
Please be aware that if our booking system is displaying only one space left, this means the session is full (minimum booking is for two people).
BREAKFAST WITH SANTA
BOOK YOUR CHRISTMAS EVE MORNING SESSION
9:30AM-11:00AM OR 11:30AM-1PM
MAX – 20 children guests / 20 Adults
FOR THE FIRST 30 MINUTES THE PARTY IS HELD IN THE GRUFFALO ROOM, DURING WHICH TIME FOOD IS SERVED IN THE ROOM. WHEN ALL OTHER CUSTOMERS HAVE LEFT THE MAIN HALL, YOU WILL HAVE PLAYTRAIN ALL TO YOURSELVES FOR ROUGHLY 55 MINS.
Purchasing this package reserves your party for up to 20 party guests, and 5 free adults. The food choice you make while booking is included in the price. Up to 15 more adults or siblings can be added at a later date and paid for by card on the day, although only the invited party guests may sit and eat.