We have 5 party times available:

• 9.30 – 11am
• 11.30am – 1pm
• 1.30 – 3pm
• 3.30 – 5.00pm
• 4.30 – 6pm (Private Hire)

• First, you book your party online on this website, your child and guests must be 8 years old or under.
• We will contact you a couple of days before your party to iron out any number, extras, or food changes or additions.
• On the day, two people can come in 10 minutes early to set up your party. Decorations can be added, but not the kind that requires sticking to anything.
• Guests arrive at the session start time and book into reception where they will be shown to the party room.
• Food is served immediately after everyone is in and settled.
• A tab can be kept at the cafe should you wish to provide the adults and guests with other food and drink during the session. Guests are more than welcome to use the cafe themselves.
• After food, everyone can go to the main hall to jump around.
• The cake ceremony can happen at any time, but we do ask that all festivities are finished in good time before the 90 mins are up.
• This will allow you and your friends to gather everything up and leave on time to allow us time to clear down and prepare the room.
• We ask that everything brought to the party be taken home afterwards. This includes all decorations and present wrapping and packaging. Bin bags can be supplied, just ask.

FURTHER ENQUIRIES SHOULD BE SENT IN WRITING TO INFO@PLAYTRAIN.BIZ . OUR STAFF ARE GENERALLY VERY BUSY CANNOT GUARANTEE TO ANSWER THE PHONE.

• Our two party rooms are alternated during the day so you don’t get a choice.
• Private Hire parties are always in Party Room 1 which is by the main entrance.

• There is a maximum of 25 party guests including the lucky birthday (or celebration) child.
• This means that up to 25 party guests (a party guest is a child from 0 to 8 years old.) can be seated and fed.
• Private Parties are limited to 20 children and 20 adults

• The minimum number of adults attending a party is 2 (although please try and bring more because Playtrain cannot supervise children).
• By making the booking you’ll pay for the children party guests. We allow 5 adults free with the booking, and up to 15 further adults can attend and be paid for on the day.
• We are limited by numbers, so if any of your parents need to bring party guest siblings then they should book separately via the booking site, using ‘Book A Play Session’.
• If adults turn up with siblings and have not book in beforehand, we cannot guarantee that there will be space to accomodate them.

• When you book you pay for the minimum number of party guests; either 7 (weekday parties) or 10 (weekends).

• Yes, if guests do not turn up on the day there are no refunds for this.

• If you want to change your order please email info@playtrain.biz
• We always contact you a couple of days before the party to discuss any changes or additions to people or food.

See Party T&Cs below.

• We understand that people do get ill and there is nothing you can do about it.
• However, we cannot refund you if people do not turn up to your party.

• No, the capacity at the moment for a session is 60 on weekdays, and 50 at weekends. This doesn’t include the people that attend your party.. so there will be others in the main hall.
• If you wish to guarantee no other people, then you would need to book a ‘Private Hire’ party that gives you around 55 minutes of the hall to yourselves.

• BREAKFAST PLATTER
  • Fruit platter
  • Mini pain aux chocolate
  • Toast
  
  
• HOT BUFFET
  • Fries
  • Chicken nuggets (halal)
  • Quorn nuggets
  • Veg sticks
  
  
• COLD BUFFET
  • Sandwiches
  • Fruit platter
  • Veg sticks and dips
  
  

The cold buffet typically contains (plates and cutlery provided): 

• Jugs of squash
• Sandwiches (typically cheese, soft cheese, ham, strawberry jam and marmite)
• Bread sticks and Pop-corn
• Fruit platter (typically includes watermelon, honey dew melon, with yoghurt dip)
• Fruit platter 2 (typically half a pineapple, filled with grapes)
• Veg platter (Typically carrot sticks, cucumber sticks with either cheese or humus)
  
  

The food choice you make while booking is included in the price.

Yes, the food is always served at the start.

Be aware that staff may start clearing the party room during your play session, normally after an hour.

• I’m afraid you cannot bring your own food apart from the celebration cake.
• However, the cafe is open for orders, and you are free to add food to your order prior to your party.
• Any extra children, adults, or food ordered on the day can be paid for by card at reception before you leave.

• Yes, no problem.
• Plates and cutlery will be provided.
• For obvious reasons, please do not bring a knife as we will supply one.
• You may light candles in the party rooms only.

• The party room is decorated as a party room (see pics below)
• Each child gets a party hat
• We do not provide other decorations
• You can bring your own but there are provisos:
  1. No party poppers of any description
  2. No untethered helium balloons
  3. Balloons must stay in the party room
  4. Decorations must not be stuck to the walls or any part of the room
  5. All decorations (and present wrappings / envelopes / cards etc) must be removed at the end of the party – we can supply a black bin bag which should be taken home with you.

• Yes, no problem!
  The party host is responsible for this being paid at the end of the session.

You can still have a ‘Floor Party’. This is done by making multiple standard bookings and, put simply, we push the tables together for you as long as we have been told prior to the session. You may bring a cake (we can supply a knife) but we ask that this is not eaten at Playtrain, but taken home in supplied napkins. Naked flames are not allowed on the main floor so no lit candles please.

No other provision will be made, and you will not have access to a party room. Please be aware, in the interests of our other customers and our staff, that one adult must take charge of the group and all party paraphernalia (cake, wrapping paper etc) must be removed and taken home. We can supply a black bag.

All other terms and conditions apply.

There’s no guarantee Playtrain will or won’t be busy, but the 9:30am session usually fills up quicker than most. And when it rains we are always busy!

Our website can now tell you how many spaces there are left for booking in a session.

Please be aware that if our booking system is displaying only one space left, this means the session is full (minimum booking is for two people).

During the week there will be some spaces in the car park, advise your guest to come and park 10 minutes early.
There is also a council pay and display on the road outside Playtrain.
At weekends Cressex is mostly closed so there is parking opposite Playtrain.