BOOK YOUR CHILD’S SPECIAL DAY HERE AT PLAYTRAIN

WEEKDAY TERM TIME PARTY

£12.90 per child. Min 7, Max 2.

Pay for 7 now, add more later.

WEEKEND & HOLIDAY PARTY

£12.90 per child. Min 10, Max 25.

Pay for 10 now, add more later.

PRIVATE HIRE PARTY

From £380. Up to 20 children, aged 0-8.

DOWNLOAD YOUR FREE PARTY INVITE!

PARTY FOOD

Fantastic Playtrain party food.

PARTY EXTRAS

You can order Party Extras as well!

PARTY FAQ’S (FREQUENTLY ASKED QUESTIONS)

We have 5 party times available:

  • 9.30 – 11am
  • 11.30am – 1pm
  • 1.30 – 3pm
  • 3.30 – 5.00pm
  • 4.30 – 6pm (Private Hire)
  • First, you book your party online on this website.
  • We will contact you a couple of days before your party to iron out any number, extras, or food changes or additions.
  • On the day, two people can come in 10 minutes early to set up your party. Decorations can be added, but not the kind that requires sticking to anything.
  • Guests arrive at the session start time and book into reception where they will be shown to the party room.
  • Food is served immediately after everyone is in and settled.
  • A tab can be kept at the cafe should you wish to provide the adults and guests with other food and drink during the session. Guests are more than welcome to use the cafe themselves.
  • After food, everyone can go to the main hall to jump around.
  • The cake ceremony can happen at any time, but we do ask that all festivities are finished in good time before the 90 mins are up.
  • This will allow you and your friends to gather everything up and leave on time to allow us time to clear down and prepare the room.
  • We ask that everything brought to the party be taken home afterwards. This includes all decorations and present wrapping and packaging. Bin bags can be supplied, just ask.
  • Our two party rooms are alternated during the day so you don’t get a choice.
  • Private Hire parties are always in Party Room 1 which is by the main entrance.
  • There is a maximum of 25 party guests including the lucky birthday (or celebration) child.
  • This means that up to 25 party guests (a party guest is a child from 0 to 8 years old.) can be seated and fed.
  • The minimum number of adults attending a party is 2.
  • You get 5 free adults with your party package.
  • Up to 15 more parent tickets can be booked (depending on the type of party), but these must be paid for at the time of booking.
  • Any extra on the day will be charged at ‘Walkin’ prices (please see the prices page).
  • If attending parents need to bring party guest siblings then they should book separately via the booking site, using ‘Book A Play Session’.
  • When you book you pay for the minimum number of party guests; either 7 (weekday parties) or 10 (weekends).
  • Yes, if guests do not turn up on the day there are no refunds for this.
  • If you want to change your order please email info@playtrain.biz
  • We always contact you a couple of days before the party to discuss any changes or additions to people or food.
  • We cannot cancel orders and we do not offer refunds, either in part or full.
  • If you’d like to postpone your party and re-book at a later date, we need 72 hours’ notice. This is because of the preparation needed for the party, both in terms of stock levels and the staffing required.
  • If you contact us less than 72 hours before the party, we may postpone but only if we have time to cancel your party and place the tickets back up for sale. If they sell then we can re-book your party, if not then I’m afraid it will be lost.
  • A rebooked party must be the same as the original or less if applicable. So a weekday / term-time party cannot be rebooked to a weekend party. A weekend / holiday party can be rebooked for a weekday / term time but there will be no refund.
  • Once you have notified us, a ticket is only valid within 8 weeks from the date of purchase.
  • We understand that people do get ill and there is nothing you can do about it.
  • However, we cannot refund you if people do not turn up to your party.
  • No, the capacity at the moment for a session is 55 so there will be others in the main hall.
  • If you wish to guarantee no other people, then you would need to book a ‘Private Hire’ party that gives you around 55 minutes of the hall to yourselves.
  • BREAKFAST PLATTER
    • Fruit platter
    • Mini pain aux chocolate
    • Toast

  • HOT BUFFET
    • Fries
    • Chicken nuggets (halal)
    • Quorn nuggets • Veg sticks

  • COLD BUFFET
    • Sandwiches
    • Fruit platter
    • Veg sticks and dips

Yes, the food is always served at the start.

  • I’m afraid you cannot bring your own food apart from the celebration cake.
  • However, the cafe is open for orders, and you are free to add food to your order prior to your party.
  • Any extra children, adults, or food ordered on the day can be paid for by card at reception before you leave.
  • Yes, no problem!
    The party host is responsible for this being paid at the end of the session.
  • Yes, no problem.
  • For obvious reasons, please do not bring a knife as we can supply one.
  • You may light candles in the party rooms only.

There’s no guarantee Playtrain will or wont’ be busy, but when it rains it usually is!

During the week there will be some spaces in the car park, advise your guest to come and park 10 minutes early.
There is also a council pay and display on the road outside Playtrain.
At weekends Cressex is mostly closed so there is parking opposite Playtrain.

PARTY T&C’s (TERMS AND CONDITIONS)

  • I agree that party tickets are not refundable and that I am sure of the numbers when booking a party.
  • I agree that tickets are not transferable to another party host.
  • If I want to move the date or time of my visit, I must inform Playtrain at least 72 HOURS IN ADVANCE* of my booked session only via email at info@playtrain.biz
  • If I or my children are too ill to attend, and if I ask to move my booking within 72 hours of my session start time because of this, Playtrain will try to sell on my party booking. If unsuccessful, my booking will be lost.
  • If Playtrain is forced to close at the time of your party, then you can re-book or receive a refund in full.
  • We cannot cancel and re-book a party if we ask on the day of the party.
  • Playtrain cannot guarantee I will be moved to a specific date or time.
  • I understand that my ticket is valid for re-booking only within 4 weeks of the original booked date.
  • If any of my guests cannot attend I will not get a refund.
  • Final payments should be made before your party starts (Playtrain will contact you 3 days prior to your party to sort out numbers and extras).
  • The party host needs to provide reception with a completed party guest list on arrival, this will speed up your party entrance and personalise your party.
  • It is the party parents’ responsibility to inform party guests to arrive no more than a few minutes before the party start time.
  • Latecomers will not receive additional time. We cannot restructure the party to accommodate.
  • Parent guests bringing siblings that are not part of the party will need to book in advance online and will be charged at our standard entrance prices.
  • The party parents must ensure that the party room is fully vacated with all belongings at the end of the allocated party time.
  • The party host must ensure all extra requests are paid for.
  • The party parent is responsible for all party children being collected by their parent or guardian at the end of the party time.
  • Final payments should be made before your party starts.
  • You can keep a tab at the cafe, and pay for that before you leave.
  • Please consider, when confirming your final party numbers, we are unable to offer any form of refund once your final payment has been processed.
  • We are happy for you to call us up to 48 hours before your party to increase your numbers within reason and as long as you have not reached your maximum room/area capacity.
  • Playtrain reserves the right to refuse extra party guests if you have reached your maximum capacity for your party area.
  • It is the party parents’ responsibility to inform us if you have special dietary requirements.
  • The party parents and adult guests are responsible for all party children at all times.
  • The party parents should explain the Playtrain “Rules of Play” to the children.
  • The party parents should ensure that all children are dressed appropriately.
  • The party parent must ensure all children wear socks when using the equipment.
  • It is advisable to bring spare socks on the day.
  • No spray foam, poppers, streamers, or piñatas are permitted.
  • No decorations are permitted on the walls of the party room as this can cause damage.
  • No catering can be brought into Playtrain either by the party or parents or friends.
  • Apart from the birthday cake, all food items & beverages must be purchased from the Playtrain Café.
  • Management reserve the right to change the party room allocated at the time of booking without any prior notice.
  • Playtrain reserves the right to close parts of the play frame, and slides and remove equipment from use during our trading hours for any reason, without compensation.
  • We will endeavour to inform you of any non-availability of any equipment or facility prior to a party.
  • If you have any problems during your party, it is important that you speak to the Duty Manager immediately to enable swift resolution.
  • In the unlikely event that the problem cannot be resolved at the time, please email full details of your grievance to info@playtrain.biz where your complaint will be thoroughly investigated following our internal complaints procedure.

BOOK A PLAYTRAIN PARTY

WEEKDAY TERM TIME PARTY INFO

  • Up to 25 children aged 0-8 can be invited to the party.
  • Up to 20 adults in total can attend.
  • 5 adults get free entry.
  • Extra adults are charged at £2.10 per person.
  • Babes in arms ≤ 6 months are free of charge and do not count towards the final numbers.
  • If you book the party now, you are buying 7 tickets which is the minimum number of party guests. This is because you probably won’t know the exact numbers when need to book.
  • We will contact you a couple of days before your party to sort out final numbers, extras, or allergies. These can be paid for on the day by card.
  • You get your own private party room.
  • The fully laid out party table has a plate with hat for each child.
  • Birthday child gets their own throne!
  • After the food children can play in the main hall.
  • Bluetooth music system in the party room.
  • Food is served at the start of the party.
  • Extras like party bags and extra food can be added when you book.
  • Parties are 90 minutes.
  • 9.30 – 11am / 11.30am – 1pm/ 1.30 – 3pm / 3.30 – 5.00pm

WEEKEND & HOLIDAY PARTY INFO

  • Up to 25 children aged 0-8 can be invited to the party.
  • Up to 20 adults in total can attend.
  • 5 adults get free entry.
  • Extra adults are charged at £2.10 per person.
  • Babes in arms ≤ 6 months are free of charge and do not count towards the final numbers.
  • If you book the party now, you are buying 10 tickets which is the minimum number of party guests. This is because you probably won’t know the exact numbers when need to book.
  • We will contact you a couple of days before your party to sort out final numbers, extras, or allergies. These can be paid for on the day by card.
  • You get your own private party room.
  • The fully laid out party table has a plate with hat for each child.
  • Birthday child gets their own throne!
  • After the food children can play in the main hall.
  • Bluetooth music system in the party room.
  • Food is served at the start of the party.
  • Extras like party bags and extra food can be added when you book.
  • Parties are 90 minutes.
  • 9.30 – 11am / 11.30am – 1pm/ 1.30 – 3pm / 3.30 – 5.00pm

PRIVATE HIRE PARTY

  • FOR THE FIRST 30 MINUTES THE PARTY IS HELD IN YOUR PARTY ROOM.
  • FOOD IS SERVED DURING THIS TIME.
  • WHEN ALL OTHER  CUSTOMERS HAVE LEFT THE MAIN HALL, YOU WILL HAVE PLAYTRAIN ALL TO YOURSELVES!
  • PRICE IS £380.
  • Up to 20 children aged 0-8 can be invited to the party.
  • Up to 20 adults in total can attend.
  • 5 adults get free entry.
  • Extra adults are charged at £2 per person.
  • Babes in arms ≤ 6 months are free of charge and do not count towards the final numbers.
  • We will contact you a couple of days before your party to sort out final numbers, extras, or allergies. These can be paid for on the day by card.
  • You get your own private party room.
  • The birthday child gets their own throne!
  • The fully laid out party table has a plate with a hat for each child.
  • After the food, children take part in the activities in the main hall
  • Bluetooth music system in the party room.
  • Extras like party bags and extra food can be added when you book.
  • Private Hire Parties are 90 minutes, 4:30 – 6pm.

BOOK A PRIVATE HIRE PARTY

PLAYTRAIN PARTY FOOD

CHOOSE FROM

BREAKFAST
Fruit platter / Mini pain aux chocolate / Toast

HOT BUFFET
Fries / Chicken nuggets (halal) / Quorn nuggets / Veg sticks

COLD BUFFET
Sandwiches / Fruit platter / Veg sticks and dips

PARTY EXTRAS

THESE EXTRAS CAN BE ADDED WHEN YOU BOOK

ADULT SANDWICH PLATTER FOR 10 – £12.50 PER PLATE

Varios fillings. Place your order and contact us for special dietary requirements.

ADULT DESSERT PLATTER FOR 10 – £10.10 PER PLATE

10 Petite Fours per plate, differing flavours

ICE CREAM SUNDAE PLATTER – £1.60 PER PERSON

Delicious Italian style ice cream, toppings & whipped cream. A huge feast.

PARTY BAGS – £1.90 PER PARTY BAG

Each Big Party Bag includes a 20-page colouring-in book, 3 triangular crayons, a matching pairs game, stickers, and selfie frame. Suitable for children 3+. Contents may change without notice.

BUILD YOUR OWN TEDDIES – £12.10 PER BEAR

Turn your party into a Build Your Own Teddy Party!

CAN YOU BEAT OUR HIGH SCORE?

OUR NEW PACMAN VIDEO GAME TABLE IS FREE TO USE!

BREAKFAST WITH SANTA

BOOK YOUR CHRISTMAS EVE MORNING SESSION

9:30AM-11:00AM OR 11:30AM-1PM

BOOK A PLAY SESSION

TEDDY PARTY INFORMATION

Each guest gets to build and keep their bear.

  • Up to 25 children aged 0-8 can be invited to the party.
  • Up to 20 adults in total can attend.
  • 5 adults get free entry.
  • Extra adults are charged at £2.10 per person.
  • Babes in arms ≤ 6 months are free of charge and do not count towards the final numbers.
  • If you book the party now, you are buying 10 tickets which is the minimum number of party guests. This is because you probably won’t know the exact numbers when need to book.
  • We will contact you a couple of days before your party to sort out final numbers, extras, or allergies. These can be paid for on the day by card.
  • You get your own private party room.
  • The fully laid out party table has a plate with hat for each child.
  • Birthday child gets their own throne!
  • After the food children can play in the main hall.
  • Bluetooth music system in the party room.
  • Food is served at the start of the party.
  • Extras like party bags and extra food can be added when you book.
  • Parties are 90 minutes 9.30 – 11am / 11.30am – 1pm/ 1.30 – 3pm / 3.30 – 5.00pm