BOOK YOUR CHILD’S SPECIAL DAY HERE AT PLAYTRAIN

WEEKDAY TERM TIME PARTY

£12.45 per child. Min 7, Max 20

WEEKEND & HOLIDAY PARTY

£12.45 per child. Min 10, Max 20

BUILD YOUR TEDDY PARTY

£21 per child. Min 7, Max 20

PRIVATE HIRE PARTY

£380. Up to  20 kids aged 0-8.

PARTY FOOD

Fantastic Playtrain party food.

PARTY EXTRAS

You can order Party Extras as well!

PARTY FAQ’S (FREQUENTLY ASKED QUESTIONS)

  • 9.30 – 11am
  • 11.30am – 1pm
  • 1.30 – 3pm
  • 3.30 – 5.00pm
  • 4.30 – 6pm (Private Hire)
  • Our two party rooms are alternated during the day so you don’t get a choice.
  • Private Hire parties are always in Party Room 1 which adjoins the main hall.
  • There is a maximum of 20 party guests including the lucky birthday (or celebration) child.
  • This means that up to 20 party guests (a party guest is a child from 0 to 8 years old.) can be seated and fed.
  • All other people of any age are not entitled to sit and eat at the party.
  • The minimum number of adults attending a party is 2.
  • You get 5 free adults with your party package, these must be added at the time of booking.
  • Apart from the party guests, up to 20 parents’ tickets can be booked (depending on the type of party), but these must be paid for at the time of booking.
  • Any extra on the day will be charged at ‘Walkin’ prices (please see the prices page)
  • If attending parents need to bring party guest siblings then they should book separately via the booking site.
  • We set the minimum number of party guests at either 7 or 10.
  • However, you can invite from one to the maximum if you like, but the price of the party will be priced from the minimum number.
  • Yes, if guests do not turn up on the day there are no refunds for this.
  • If you want to change your order please email info@playtrain.biz
  • We always contact you a couple of days before the party to discuss any changes or additions to people or food.
  • We cannot cancel orders and we do not offer refunds, either in part or full.
  • If you’d like to postpone your party and re-book at a later date, we need 72 hours’ notice. This is because of the preparation needed for the party, both in terms of stock levels and the staffing required.
  • If you contact us less than 72 hours before the party, we may postpone but only if we have time to cancel your party and place the tickets back up for sale. If they sell then we can re-book your party, if not then I’m afraid it will be lost.
  • A rebooked party must be the same as the original or less if applicable. So a weekday / term-time party cannot be rebooked to a weekend party. A weekend / holiday party can be rebooked for a weekday / term time but there will be no refund.
  • Once you have notified us, a ticket is only valid within 8 weeks from the date of purchase.

We understand that people do get ill and there is nothing you can do about it.

However, we cannot refund you if people do not turn up to your party.

  • No, the capacity at the moment for a session is 55 so there will be others in the main hall.
  • If you wish to guarantee no other people, then you would need to book a ‘Private Hire’ party that gives you around 50 minutes of the hall to yourselves.
  • BREAKFAST PLATTER
    • Fruit platter
    • Mini pain aux chocolate
    • Toast

  • HOT BUFFET
    • Fries
    • Chicken nuggets (halal)
    • Quorn nuggets • Veg sticks

  • COLD BUFFET
    • Sandwiches
    • Fruit platter
    • Veg sticks and dips

Yes, the food is always served at the start.

  • I’m afraid not.
  • However, the cafe is open for orders, and you are free to add food to your order prior to your party.
  • Any extra children, adults, or food ordered on the day can be paid for by card at reception before you leave.
  • Yes, no problem.
  • For obvious reasons, please do not bring a knife as we can supply one.
  • You may light candles in the party rooms only.

There’s no guarantee Playtrain will be busy, but when it rains it usually is!

PARTY T&C’s (TERMS AND CONDITIONS)

  • I agree that party tickets are not refundable and that I am sure of the numbers when booking a party.
  • I agree that tickets are not transferable to another party host.
  • If I want to move the date or time of my visit, I must inform Playtrain at least 72 HOURS IN ADVANCE* of my booked session only via email at info@playtrain.biz
  • If I or my children are too ill to attend, and if I ask to move my booking within 72 hours of my session start time because of this, Playtrain will try to sell on my party booking. If unsuccessful, my booking will be lost.
  • If Playtrain is forced to close at the time of your party, then you can re-book or receive a refund in full.
  • We cannot cancel and re-book a party if we ask on the day of the party.
  • Playtrain cannot guarantee I will be moved to a specific date or time.
  • I understand that my ticket is valid for re-booking only within 4 weeks of the original booked date.
  • If any of my guests cannot attend I will not get a refund.
  • Final payments should be made before your party starts (Playtrain will contact you 3 days prior to your party to sort out numbers and extras).
  • The party host needs to provide reception with a completed party guest list on arrival, this will speed up your party entrance and personalise your party.
  • It is the party parents’ responsibility to inform party guests to arrive no more than a few minutes before the party start time.
  • Latecomers will not receive additional time. We cannot restructure the party to accommodate.
  • Parent guests bringing siblings that are not part of the party will need to book in advance online and will be charged at our standard entrance prices.
  • The party parents must ensure that the party room is vacated with all belongings at the end of the allocated party time.
  • The party host must ensure all extra requests are paid for.
  • The party parent is responsible for all party children being collected by their parent or guardian at the end of the party time.
  • Final payments should be made before your party starts.
  • Please consider, when confirming your final party numbers, we are unable to offer any form of refund once your final payment has been processed.
  • We are happy for you to call us up to 48 hours before your party to increase your numbers within reason and as long as you have not reached your maximum room/area capacity.
  • Playtrain reserves the right to refuse extra party guests if you have reached your maximum capacity for your party area.
  • It is the party parents’ responsibility to inform us if you have special dietary requirements.
  • The party parents and adult guests are responsible for all party children at all times.
  • The party parents should explain the Playtrain “Rules of Play” to the children.
  • The party parents should ensure that all children are dressed appropriately.
  • The party parent must ensure all children wear socks when using the equipment.
  • It is advisable to bring spare socks on the day.
  • No spray foam, poppers, streamers, or piñatas are permitted.
  • No decorations are permitted on the walls of the party room as this can cause damage.
  • No catering can be brought into Playtrain by the party parent or friends.
  • All food items & beverages must be purchased from the Playtrain Café, apart from the birthday cake.
  • Management reserve the right to change the party room allocated at the time of booking without any prior notice.
  • Playtrain reserves the right to close parts of the play frame, and slides and remove equipment from use during our trading hours for any reason, without compensation.
  • We will endeavour to inform you of any non-availability of any equipment or facility prior to a party.
  • If you have any problems during your party, it is important that you speak to the Duty Manager immediately to enable swift resolution.
  • In the unlikely event that the problem cannot be resolved at the time, please email full details of your grievance to info@playtrain.biz where your complaint will be thoroughly investigated following our internal complaints procedure.

WEEKDAY TERM TIME PARTY INFO

  • Invite up to 20 of your Friends to your Playtrain Party.
  • Up to 5 adults get free entry.
  • You get your own private party room.
  • The fully laid out party table has a plate with hat for each child.
  • Birthday child gets their own throne!
  • After the food children can play in the main hall.
  • Bluetooth music system.
  • FOOD IS SERVED AT THE START OF THE PARTY
  • EXTRAS LIKE  PARTY BAGS AND EXTRA FOOD CAN BE ADDED WHEN YOU BOOK
  • PARTIES ARE 90 MINUTES – 9.30 – 11am / 11.30am – 1pm/ 1.30 – 3pm / 3.30 – 5.00pm

WEEKEND & HOLIDAY PARTY INFO

  • Invite up to 20 of your Friends to your Playtrain Party.
  • Up to 5 adults get free entry.
  • You get your own private party room.
  • The fully laid out party table has a plate with hat for each child.
  • Birthday child gets their own throne!
  • After the food children can play in the main hall.
  • Bluetooth music system.
  • FOOD IS SERVED AT THE START OF THE PARTY
  • EXTRAS LIKE  PARTY BAGS AND EXTRA FOOD CAN BE ADDED WHEN YOU BOOK
  • PARTIES ARE 90 MINUTES – 9.30 – 11am / 11.30am – 1pm/ 1.30 – 3pm / 3.30 – 5.00pm

TEDDY PARTY INFORMATION

Each guest gets to build and keep their bear.

  • Invite up to 20 of your friends to your Playtrain Party.
  • Up to 5 adults get free entry.
  • You get your own private party room.
  • The fully laid out party table has a plate with hat for each child.
  • Birthday child gets their own throne!
  • After the food children can play in the main hall.
  • Bluetooth music system in the party room.
  • FOOD IS SERVED AT THE START OF THE PARTY
  • EXTRAS LIKE  PARTY BAGS AND EXTRA FOOD CAN BE ADDED WHEN YOU BOOK
  • PARTIES ARE 90 MINUTES
  • 9.30 – 11am / 11.30am – 1pm/ 1.30 – 3pm / 3.30 – 5.00pm

PRIVATE HIRE PARTY MORE INFORMATION

  • PRICE IS £380
  • Up to  20 kids aged 0-8.
  • Up to 5 adults get free entry.
  • You get your own private party room.
  • The fully laid out party table has a plate with a hat for each child.
  • Birthday child gets their own throne!
  • After the food, children take part in the activities in the main hall
  • Bluetooth music system in the party room.
  • FOOD IS SERVED AT THE START OF THE PARTY
  • EXTRAS LIKE  PARTY BAGS AND EXTRA FOOD CAN BE ADDED WHEN YOU BOOK
  • PRIVATE HIRE PARTIES ARE 90 MINUTES – 4.30 – 6pm

 

SCHEDULE

  • FOR  THE FIRST 30 MINUTES THE PARTY IS HELD IN YOUR PARTY ROOM.
  • FOOD IS SERVED DURING THIS TIME.
  • WHEN ALL OTHER  CUSTOMERS HAVE LEFT, YOU WILL HAVE PLAYTRAIN ALL TO YOURSELVES!

PLAYTRAIN PARTY FOOD

CHOOSE FROM

BREAKFAST
Fruit platter / Mini pain aux chocolate / Toast

HOT BUFFET
Fries / Chicken nuggets (halal) / Quorn nuggets / Veg sticks

COLD BUFFET
Sandwiches / Fruit platter / Veg sticks and dips

PARTY EXTRAS

THESE EXTRAS CAN BE ADDED WHEN YOU BOOK

ADULT SANDWICH PLATTER FOR 10 – £12.50 PER PLATE

Varios fillings. Place your order and contact us for special dietary requirements.

ADULT DESSERT PLATTER FOR 10 – £10.10 PER PLATE

10 Petite Fours per plate, differing flavours

ICE CREAM SUNDAE PLATTER – £1.60 PER PERSON

Delicious Italian style ice cream, toppings & whipped cream. A huge feast.

PARTY BAGS – £1.90 PER PARTY BAG

Each Big Party Bag includes a 20-page colouring-in book, 3 triangular crayons, a matching pairs game, stickers, and selfie frame. Suitable for children 3+. Contents may change without notice.

BUILD YOUR OWN TEDDIES – £12.10 PER BEAR

Turn your party into a Build Your Own Teddy Party!

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